Refund policy

Our Promise

At Desklyn, we stand behind every product we sell. If something isn't right, we'll make it right — no runaround, no hassle.

Return Policy

We offer a 30-day return window from the date your order is delivered. To be eligible for a return:

The item must be unused and in its original condition
All original packaging and accessories must be present
You'll need your order number (found in your confirmation email)

To start a return, email us at support@desklyn.store with your order number and reason. We'll respond within 1 business day with return instructions. Once we receive and inspect the item, we'll process your refund promptly.

Non-Returnable Items

Items returned more than 30 days after delivery
Items that are used, damaged, or missing original packaging
Items marked as Final Sale at the time of purchase

Order Cancellations & Changes

We process orders within 1–2 business days. Contact us at support@desklyn.store as soon as possible.

If your order hasn't shipped yet, we can cancel or modify it at no cost
If it has already shipped, you'll need to return it once it arrives

Refund Timeline

Once we receive your return and confirm it meets the return conditions:

We'll email you to confirm it's been received and approved
Your refund will be issued to your original payment method within 5–10 business days
Depending on your bank, it may take a few additional days to appear on your statement

If 10 business days have passed and you haven't seen it, contact us and we'll look into it right away.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — no return needed in most cases.

Warranty

All Desklyn products are covered by a 2-year warranty against manufacturing defects from the date of purchase. This covers defects in materials or workmanship under normal use.

The warranty does not cover damage from misuse, accidents, normal wear and tear, water, excessive heat, or physical impact.

To make a warranty claim, email support@desklyn.store with proof of purchase and a description of the fault.